We are seeking a results-oriented Manager - Salesforce CRM professional to support and enhance Salesforce environments across our private equity firm and its portfolio companies. This role requires working hours coverage of 1:00 PM to 10:00 PM IST to support clients across Europe and the Americas.
The role requires hands-on Salesforce experience and a strong understanding of sales and customer lifecycle processes. This position will lead discrete workstreams across Salesforce implementations and enhancements, supporting activities from requirements gathering and solution design through configuration, testing, and deployment, while also contributing to ongoing platform optimization, reporting improvements, and day-to-day administration to ensure high-quality delivery and user adoption.
What will you do:
- Lead client discovery sessions to gather, document, and translate business requirements into Salesforce solutions
- Design, configure, and enhance Salesforce environments using standard functionality and best practices
- Support Salesforce implementation and enhancement projects across design, build, testing, and deployment phases
- Manage and prioritize workstreams, including backlog refinement and sprint planning, in Agile delivery environments
- Partner with clients and internal stakeholders to align Salesforce functionality with sales, service, and operational workflows
- Support solution scoping, estimation, and pre-sales activities as needed
- Provide guidance and mentorship to junior team members to support team development and delivery quality
- Collaborate closely with technical teams, business stakeholders, and project leadership to ensure successful delivery
- Maintain system documentation, including requirements, configurations, and process flows
- Support ongoing system optimization, user adoption, and issue resolution post go-live
Ideally, you should have:
- A bachelor's degree in computer science, information systems, business administration, or related field
- Relevant Salesforce certifications (e.g., Salesforce Administrator, App Builder, Sales/Service/Community Cloud Consultant)
- 69 years of experience as a Salesforce Solution Architect on enterprise delivery projects
- Strong knowledge of Salesforce architecture, configuration, customization, and integration using declarative tools
- Agile project management experience, including backlog management and user story creation
- Familiarity with project management tools (e.g., Jira, Trello) and Microsoft Office Suite
- Ability to work effectively in a fast-paced, PE environment while managing multiple priorities
- Experience with Salesforce integrations (e.g., APIs, middleware tools such as MuleSoft, Boomi, or similar)
- Exposure to CPQ, Billing, or Revenue Cloud
- Experience supporting multi-region or global Salesforce deployments
- Experience building reports, dashboards, and analytics for sales and operations teams
