Accolite - Lead Cloud Support Engineer - AWS

Accolite

Chennai, India

Fresher

Save

Posted 7 days ago
Be among the first 30 applicants

Early Applicant

Job Description

Role Overview

Lead and support cloud infrastructure operations with a strong focus on AWS services, reliability, and automation.
Ensure high availability, performance, and security of client infrastructure environments.
Act as a technical escalation point and mentor for cloud support teams.

Key Responsibilities / KRAs

Design, build, and support AWS-based infrastructure solutions.
Maintain stability, performance, and availability of server and cloud environments.
Provide L2/L3 support for incidents and service disruptions.
Lead incident response and ensure timely service restoration with proper documentation.
Drive change management activities including planning, implementation, and rollback.
Participate in problem management to identify root causes and prevent recurrence.
Monitor infrastructure and respond proactively to anomalies and alerts.
Develop and maintain automation for infrastructure provisioning and deployments.
Improve monitoring, alerting, and reporting frameworks.
Support multiple platforms including eCommerce, CMS, data integration, and custom systems.
Collaborate with platform and application teams to resolve infrastructure issues.
Mentor junior engineers and guide best practices in cloud operations.
Participate in on-call rotations to ensure 24x7 infrastructure support coverage.
Research and evaluate emerging infrastructure technologies and Skills & Expertise :
Strong hands-on experience with AWS cloud services.
Practical experience with EC2, S3, RDS, KMS, Route 53, IAM, Lambda, Kinesis, ECS, ElasticSearch, SES, and API Gateway.
Experience in infrastructure automation and provisioning.
Strong understanding of cloud security, access control, and best practices.
Hands-on experience in incident, change, and problem management.
Familiarity with ITIL processes and ITSM ticketing tools.
Strong troubleshooting skills across cloud and server environments.
Experience supporting high-availability and production-grade systems.
Ability to work in 24x7 support environments with on-call responsibilities.
Strong communication and stakeholder coordination skills.