Academic Counsellor

Company: Quality Thought School of Technology

Department: Student Counselling / Inside Sales

Location: Madhapur - Hyderabad

About QTST

QTST aims to be a modern 21st-century learning hub that equips students with the clarity, confidence, and practical skills needed to build successful tech careers. We bridge the gap between education and real industry demands through industry-focused training, hands-on learning, personal mentorship, communication development, and

strong placement support. As an organisation, we instil confidence in learners by ensuring they choose a trusted place committed to their growth. In simple words, we prepare every learner to become a confident, capable, and future-ready professional supporting them from learning to placement.

Job Overview

As an Academic Counsellor, you will guide prospective students in choosing the right programs

based on their goals and career aspirations. This is a target-oriented and performance-based role, requiring strong communication, counselling, and decision-support skills. Key Responsibilities

1.Student Counselling & Guidance

Interact with students via calls, WhatsApp, email, or in-person.

Understand their academic background and career interests.

Recommend the most suitable QT courses and learning paths.

2.Program Knowledge

Maintain complete understanding of all QT programs, curriculums, and new offerings.

Clearly explain course content, duration, fees, projects, and placement benefits.

Address student queries with accurate information.

3.Lead Conversion & Follow-Up

Convert enquiries into enrolments through effective counselling.

Follow up with interested students regularly.

Handle objections confidently and help students make informed decisions.

4.Career Guidance

Help students understand job roles, industry trends, and career opportunities related to QT courses.

Provide clarity on internships, project work, and placement support.

5.Documentation & CRM

Update all student interactions and counselling details in the CRM.

Track lead status, follow-ups, and pending decisions.

Share daily, weekly, and monthly counselling reports.

6.Collaboration

Coordinate with Program Guides (Tele callers) for smooth lead flow.

Share insights on student trends and common concerns.

7.Student Support

Assist enrolled students with academic or course-related queries.

Ensure students feel supported and satisfied throughout their learning journey.

8.Webinars & Workshops

Conduct 1:1 or group counselling sessions and webinars.

Participate in promotional academic events to increase program awareness.

Key Performance Indicators

Enrolment conversion rate

Quality and frequency of follow-ups

Number of counselling sessions completed

Accuracy in CRM and documentation

Collaboration with the sales team

Skills & Qualifications

Bachelor's degree (Education/Psychology/Business preferred).

13 years experience in counselling, EdTech, training institutes, or academic sales.

Excellent communication & explanation skills.

Strong listening, problem-solving, and student-handling skills.

Ability to convince, guide, and motivate students.

CRM and MS Office proficiency.

Target-driven and organized.

Preferred Attributes

Experience in training institutes or EdTech organizations.

Knowledge of IT courses and career pathways.

Ability to work in a fast-paced, performance-driven environment.

Business formals or complete professional dressing is strictly mandatory.

Work Environment

Full-time, Work from Office

Rotational week off (No Sunday off)

Professional and supportive team culture

Growth-focused environment with career development opportunities