Academic Counsellor

Key Responsibilities:

1. Student Acquisition (New Enrollments):

●      Inbound and Outbound Calling: Reach out to prospective leads and handle incoming queries from students.

●      Consultative Sales Approach: Understand the academic and career goals of prospective students and recommend suitable SSEI courses.

●      Academic Counseling: Provide accurate information about course content, certification benefits, and career pathways.

●      Follow-ups: Systematically follow up with leads to drive course enrollments and assist students in completing the admission process.

●      CRM Management: Maintain detailed and accurate records of all student interactions, statuses, and next actions in Google Sheets and CRM.

2. Student Engagement (Existing Student Support):

●      Relationship Management: Act as a trusted point of contact for existing students, addressing their queries and providing support throughout their learning journey.

●      Issue Resolution: Handle concerns related to classes, schedules, materials, and any academic challenges, escalating where necessary to ensure quick resolution.

●      Retention & Upselling: Identify students who can benefit from additional SSEI courses and assist them in enrolling for advanced learning opportunities.

●      Feedback Collection: Regularly gather feedback from students about their experience to help improve SSEI's offerings and services.

3. General Responsibilities:

●      Quality Adherence: Follow communication protocols, call scripts, and maintain a high standard of professionalism and empathy in all interactions.

●      Reporting: Provide daily updates to the Business Manager regarding new acquisitions, engagement activities, feedback received, and unresolved issues.

●      Continuous Improvement: Participate actively in training sessions, skill development programs, and quality enhancement initiatives organized by the QA Manager.

Requirements:

●      Proficiency in Hindi and English (spoken) is a must.

●      Basic knowledge of tele-calling tools (e.g., Exotel), CRM systems, and Google Sheets.

●      Strong listening, communication, and persuasion skills.

●      A student-first attitude: If you're satisfied, tell others. If not, tell us. ●      Ability to multitask, prioritize, and manage time effectively.

●      Positive attitude, adaptability, and a willingness to learn and grow.