Job Description – Academic Counsellor (UG & PG Programs)

Job Title: Academic Counsellor – UG & PG Programs

Location: Noida

Experience: 0–5 Years (Freshers can apply)

Industry: EdTech / Higher Education

Employment Type: Full-time

Job Summary

We are seeking enthusiastic and customer-focused Academic Counsellors to guide prospective students in choosing the right Undergraduate (UG) and Postgraduate (PG) programs. The ideal candidate should possess excellent communication and counselling skills, with the ability to understand student needs and convert inquiries into successful admissions.

Key Responsibilities

• Counsel prospective students regarding UG and PG programs through calls, emails, video meetings, and walk-ins.
• Understand students educational background, career aspirations, and learning requirements.
• Recommend suitable courses based on the student's profile and career goals.
• Follow up with leads generated through various marketing channels.
• Explain program curriculum, eligibility criteria, admission process, fee structure, scholarships, and career opportunities.
• Maintain accurate records of student interactions in the CRM system.
• Coordinate with the admissions and operations teams for smooth enrollment.
• Build long-term relationships with students and parents.
• Achieve monthly admission and revenue targets.

Eligibility

• Bachelor's degree in any discipline (Master's degree is an added advantage).
• Freshers with excellent communication skills are encouraged to apply.
• 0–2 years of experience in Academic Counselling, Admissions, Inside Sales, or Customer Support is preferred.

Required Skills

• Excellent verbal and written communication skills.
• Strong counselling, persuasion, and interpersonal skills.
• Target-oriented with a positive attitude.
• Basic knowledge of MS Office and CRM tools.
• Ability to work in a fast-paced environment.
• Good problem-solving and relationship management skills.

Preferred Candidate Profile

• Passionate about helping students make informed academic decisions.
• Comfortable with telephonic and virtual counselling.
• Willingness to work on admission targets and incentives.
• Immediate joiners will be preferred.

Compensation & Benefits

• Competitive salary with attractive performance incentives.
• Professional training and career development.
• Opportunity to work with leading UG & PG programs.
• Friendly and collaborative work culture.