Academic Associate

Title: Academic Operations Associate

Location: Meerut

Department: Academic Operations

Reports to: Centre Head / Regional Operations Lead

Role Summary:

The Academic Operations role at Unacademy is responsible for ensuring seamless execution of academic plans, maintaining schedules, coordinating with educators, managing student-related queries, and supporting the backend operations of offline and online classes.

Key Responsibilities:

Academic Calendar Execution:

Coordinate with educators and planning teams to implement academic calendars, timetables, and class schedules efficiently.

Educator Coordination:

Facilitate onboarding, scheduling, and performance tracking of educators; ensure attendance and punctuality for classes.

Student Experience Management:

Serve as the point of contact for student queries related to classes, schedules, assignments, and assessments; ensure a smooth academic journey.

Classroom & Centre Management (Offline Centres):

Oversee the functioning of classrooms, including logistics like AV equipment, seating, attendance systems, and learning materials.

Monitoring & Reporting:

Track academic delivery metrics (attendance, performance, feedback); prepare and present daily/weekly reports to internal stakeholders.

Assessment & Exam Coordination:

Manage the execution of tests, evaluations, and results processing with the academic team.

Stakeholder Communication:

Act as a communication bridge between students, parents, educators, and the central academic team.

Process Improvement:

Identify bottlenecks in academic operations and suggest improvements to optimize learning outcomes and operational efficiency.

Qualifications & Skills:

Bachelor's degree required (Education/Management background preferred).

13 years of experience in operations, preferably in an EdTech or educational setup.

Strong organizational and multitasking skills.

Excellent communication and interpersonal skills.

Proficient in Google Sheets, Excel, and basic data handling.

Ability to work under pressure and meet tight deadlines.

Preferred Attributes:

Passion for education and learner success.

Prior experience in academic delivery or working with educators.

Tech-savvy and quick learner of internal tools and CRMs.