Academic Advisor

Role & Responsibilities

• Guide and support students throughout their academic journey.
• Handle student queries related to academics, LMS, fee payments, and semester processes.
• Manage inbound and outbound calls, emails, and chat support.
• Track student progress, assignment submissions, and academic activities.
• Ensure high student satisfaction and timely query resolution.
• Coordinate with internal teams for issue resolution within TAT.
• Encourage students for semester re-registration and course completion.
• Maintain accurate student records, MIS reports, and communication updates.
• Build strong relationships with students and provide personalized support.

Preferred Candidate Profile

• 2–6 years of experience in Academic Counselling / Student Support / EdTech Industry.
• Strong communication and interpersonal skills.
• Experience in handling inbound and outbound calls.
• Knowledge of CRM, LMS, and ticketing tools preferred.
• Good understanding of university academic processes.
• Proficient in MS Excel, MIS reporting, and PowerPoint.
• Ability to multitask and work in a fast-paced environment.
• Post-Graduation preferred in Management, Commerce, Journalism, IT, or related fields.
• Willingness to work on weekends on a rotational basis.

Perks and Benefits

• Attractive salary package with growth opportunities.
• Professional learning and career development.
• Dynamic and collaborative work environment.
• Employee engagement and performance recognition programs.
• Exposure to student success and academic operations.