Content\Technical Writer

Sutherland is looking for an enthusiastic Content Writer who is a self-learner to enrich client operations information with easy-to-follow articles, decision trees or other content. As a Content Writer, you will be responsible for producing high-quality, engaging, and informative content across various digital platforms. Your primary focus will be to create compelling product support content that drives customer engagement and reduces product returns. 

Responsibilities:

• Conduct thorough research on industry-related topics using digital tools, such as Google Analytics and keyword research tools to generate ideas and gather information to support content creation.

• Collaborate with the client to develop content strategies that align with our business objectives and target audience.

• Leverage existing SOPs, Articles and workflows documents to author Agent assist articles and decision trees.

• Read through exhaustive verbose existing content to restructure information and create simple step-based and easy to follow content.

• Able to comprehend and write content and align to client tone of voice.

• Author and format content in Salesforce, DITA XML or CMS based tools.

• Proofread and edit content to ensure grammatical accuracy, coherence, and adherence to style guide and client guidelines.

• Create new templates, if required, to author different article types.

• Streamline processes and build flowcharts where applicable.

• Meet deadlines and manage multiple projects simultaneously.

Our most successful candidates will have: 

• 1-3 years as a content writer, technical writer, or editor

• Exceptional writing, editing, and proofreading skills with a keen eye for detail.

• Experience doing research using multiple sources.

• Excellent command of the English language and strong communication skills.

• Ability to meet deadlines.

• Graduate in English literature or related field and relevant experience is an added advantage.

• Previous experience of working with Salesforce, DITA XML or other CMS tools with basic and basic HTML, and XML is an added advantage.

• Portfolio of published articles is preferred.