The EUC Engineering role is to function as the platform owner responsible for the architecture, design, implementation, configuration, maintenance, and support of existing environments within the Amex GBT infrastructure. This role will ensure elevated levels of availability, resiliency, and performance. Individual must be able to adapt to changing technology and need to stay at the forefront on leading IT systems and solutions.

Plan, design, deploy, configure, troubleshoot, and maintain current environments:

Operating Systems Image control (Windows, and MacOS,)
End Point Management tools (Tanium, Intune, JAMF and/or others)
Collaboration Tools (Zoom, Exchange, Teams, Snap, Box, Bomgar, DTEN and/or others)
Application packaging within multiple different UEM tool sets
Develop and execute patching routines to ensure compliance mandates
Windows, Mac, and all supported software applications
Practice ITIL methodology for Incident Response, Problem, Configuration, & Change Management
Build and represent change plans to the Change Advisory Board (CAB)
Create and maintain platform documentation and training materials as we'll as present training materials
Windows Command Shell Script, VBScript, and/or PowerShell tool sets
Work within a team environment and be point of contact for business units

Knowledge and Experience:

Experience with Digital Employee Experience platforms
Bachelor s or master s degree in computer science, Computer Engineering, Information Systems, or related computer field strongly preferred - (10+ years of relevant experience considered in lieu of a degree)
Minimum of 8 years of Endpoint Configuration Management experience and large-scale global implementations (Design, Implement, Upgrade, Support, and Maintain)
Designs creates and maintains current and new processes for automation and deployment of internal client systems
UEM experience required in the planning, designing, implementing, and troubleshooting of UEM environments (Tanium, Intune, JAMF and/or others)
Experience in software distribution, software packaging, and OS deployment
Expert understanding of downloading and deploying patches
Knowledge of VDI environments such as AWS Workspaces, VMWare, Windows Cloud VDI
Solid understanding of current MacOS, JAMF, iOS and android
Understanding of Firewall rules and troubleshooting on local clients
Knowledge of Active Directory (AD) integration, GPO management, reporting analytics from AD
In depth understand of Windows Desktop Operating systems
Strong knowledge with scripting tools - PowerShell, Command Shell Script, VBScript
Experience of working with OS tools ie, MDT, Sysprep, WIM, WinPE, registry
Required knowledge MSI packaging best practices and standards
Strong troubleshooting skills to including logging of issues and root cause analysis
Effective communication skills, required to present to leadership at all levels