The EUC Engineering role is to function as the platform owner responsible for the architecture, design, implementation, configuration, maintenance, and support of existing environments within the Amex GBT infrastructure. This role will ensure elevated levels of availability, resiliency, and performance. Individual must be able to adapt to changing technology and need to stay at the forefront on leading IT systems and solutions.
Plan, design, deploy, configure, troubleshoot, and maintain current environments:
- Operating Systems Image control (Windows, and MacOS,)
- End Point Management tools (Tanium, Intune, JAMF and/or others)
- Collaboration Tools (Zoom, Exchange, Teams, Snap, Box, Bomgar, DTEN and/or others)
- Application packaging within multiple different UEM tool sets
- Develop and execute patching routines to ensure compliance mandates
- Windows, Mac, and all supported software applications
- Practice ITIL methodology for Incident Response, Problem, Configuration, & Change Management
- Build and represent change plans to the Change Advisory Board (CAB)
- Create and maintain platform documentation and training materials as we'll as present training materials
- Windows Command Shell Script, VBScript, and/or PowerShell tool sets
- Work within a team environment and be point of contact for business units
Knowledge and Experience:
- Experience with Digital Employee Experience platforms
- Bachelor s or master s degree in computer science, Computer Engineering, Information Systems, or related computer field strongly preferred - (10+ years of relevant experience considered in lieu of a degree)
- Minimum of 8 years of Endpoint Configuration Management experience and large-scale global implementations (Design, Implement, Upgrade, Support, and Maintain)
- Designs creates and maintains current and new processes for automation and deployment of internal client systems
- UEM experience required in the planning, designing, implementing, and troubleshooting of UEM environments (Tanium, Intune, JAMF and/or others)
- Experience in software distribution, software packaging, and OS deployment
- Expert understanding of downloading and deploying patches
- Knowledge of VDI environments such as AWS Workspaces, VMWare, Windows Cloud VDI
- Solid understanding of current MacOS, JAMF, iOS and android
- Understanding of Firewall rules and troubleshooting on local clients
- Knowledge of Active Directory (AD) integration, GPO management, reporting analytics from AD
- In depth understand of Windows Desktop Operating systems
- Strong knowledge with scripting tools - PowerShell, Command Shell Script, VBScript
- Experience of working with OS tools ie, MDT, Sysprep, WIM, WinPE, registry
- Required knowledge MSI packaging best practices and standards
- Strong troubleshooting skills to including logging of issues and root cause analysis
- Effective communication skills, required to present to leadership at all levels
