Programming fundamentals, Documentation proficiency, SaaS software, Microsoft Office Suite, Technical support

Sql, Python, Excel, Vba, Microsoft Office Suite, SaaS products, Powerpoint, Word, Cloud offerings

Itil, Printer Support, Servicenow, "Quality Analyst", "Technical Support", "Service Desk", "Call Audit", "Call Monitoring", "QC Tools", "Root Cause Analysis", Rca, Sig sigma, "Outlook Configuration", "Active Directory"