Mega Walkin Drive at HCLTech on 10th Oct'26 for Voice Process - Fresher - Bangalore

HCLTech is conducting a Mega Walk-In Drive for the role of Process Associate. We are looking for enthusiastic and customer-focused fresh graduates who are eager to build their careers in customer service and operations.

Job Details

Designation: Process Associate
Process: International Voice Process
Shift: US Shift
Location: Bangalore, ITPL Whitefield
Experience: Fresher

Walk-In Details

Date: 10th October 2026 (Saturday)
Time: 10:00 AM to 2:00 PM
Venue: HCLTech,ITPL Whitefield, Bangalore
HR SPOC: Aswini A

Key Responsibilities

Respond promptly and effectively to customer queries through voice, email, and chat support channels.
Provide accurate information and ensure a positive customer experience during every interaction.
Accurately enter, update, and manage customer information across multiple systems and databases.
Troubleshoot customer concerns, provide appropriate resolutions, and escalate complex issues when required.
Adhere to process guidelines, quality standards, and compliance requirements.
Contribute to continuous improvement initiatives and operational efficiency.

Required Skills

Strong verbal and written communication skills.
Customer-focused mindset with excellent problem-solving abilities.
Ability to work effectively in a fast-paced environment.
Good analytical and organizational skills.
Basic computer proficiency and data management skills.

Eligibility Criteria

Freshers from the 2025 and 2026 pass-out batches.
Arts & Science graduates only.
Candidates should possess strong communication skills and a willingness to work in the US Shift.

Educational Qualifications

Bachelor's degree in arts & science disciplines.

Not Eligible

BE / B.Tech
Msc IT
MCA
M.Tech
IT-related Engineering Graduates

Interested and eligible candidates are encouraged to attend the walk-in drive with an updated resume.

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Role: Voice / Blended - Other

Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Voice / Blended

Education

UG: Any Graduate

Walk-in || Mega Walk-In Drive | International Voice Process | Freshers | ITPL