Walk-in || Mega Walk-In Drive | International Voice Process | Freshers | ITPL

Mega Walkin Drive at HCLTech on 10th Oct'26 for Voice Process - Fresher - Bangalore

HCLTech is conducting a Mega Walk-In Drive for the role of Process Associate. We are looking for enthusiastic and customer-focused fresh graduates who are eager to build their careers in customer service and operations.

Job Details

• Designation: Process Associate
• Process: International Voice Process
• Shift: US Shift
• Location: Bangalore, ITPL Whitefield
• Experience: Fresher

Walk-In Details

• Date: 10th October 2026 (Saturday)
• Time: 10:00 AM to 2:00 PM
• Venue: HCLTech,ITPL Whitefield, Bangalore
• HR SPOC: Aswini A

Key Responsibilities

• Respond promptly and effectively to customer queries through voice, email, and chat support channels.
• Provide accurate information and ensure a positive customer experience during every interaction.
• Accurately enter, update, and manage customer information across multiple systems and databases.
• Troubleshoot customer concerns, provide appropriate resolutions, and escalate complex issues when required.
• Adhere to process guidelines, quality standards, and compliance requirements.
• Contribute to continuous improvement initiatives and operational efficiency.

Required Skills

• Strong verbal and written communication skills.
• Customer-focused mindset with excellent problem-solving abilities.
• Ability to work effectively in a fast-paced environment.
• Good analytical and organizational skills.
• Basic computer proficiency and data management skills.

Eligibility Criteria

• Freshers from the 2025 and 2026 pass-out batches.
• Arts & Science graduates only.
• Candidates should possess strong communication skills and a willingness to work in the US Shift.

Educational Qualifications

• Bachelor's degree in arts & science disciplines.

Not Eligible

• BE / B.Tech
• Msc IT
• MCA
• M.Tech
• IT-related Engineering Graduates

Interested and eligible candidates are encouraged to attend the walk-in drive with an updated resume.

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Role: Voice / Blended - Other

Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Voice / Blended

Education

UG: Any Graduate