Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Network Infrastructures

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a dynamic approach to identifying problems, analyzing system behaviors, and ensuring smooth operation of critical applications. The professional collaborates with different teams to maintain system stability and promptly address any disruptions that may impact business continuity, contributing to a reliable and efficient technology environment.

Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Coordinate cross-functional efforts to streamline issue resolution and improve system performance.
Mentor junior team members to enhance their technical capabilities and problem-solving skills.
Facilitate communication between stakeholders to ensure alignment on support priorities and system updates.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Network Infrastructures.
Strong knowledge of network protocols, architecture, and troubleshooting techniques.
Experience with monitoring tools and incident management systems to detect and resolve network issues.
Ability to analyze complex system interactions and identify root causes of infrastructure problems.
Familiarity with network security principles and best practices to safeguard critical business systems.

Additional Information:

The candidate should have minimum 5 years of experience in Network Infrastructures.
This position is based at our Bengaluru office.
A 15 years full time education is required.