Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : VMWare Cloud Administration

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Lead efforts to improve system stability and optimize support processes.
Mentor junior team members to enhance their technical and problem-solving skills.

Professional & Technical Skills:

Must To Have Skills: Proficiency in VMWare Cloud Administration.
Strong knowledge of virtualization technologies and cloud infrastructure management.
Experience with troubleshooting and resolving complex system issues in cloud environments.
Ability to monitor and maintain high availability and performance of cloud-based applications.
Familiarity with automation tools and scripting to streamline administrative tasks.
Excellent problem-solving skills with a focus on root cause analysis and preventive measures.

Additional Information:

The candidate should have minimum 7.5 years of experience in VMWare Cloud Administration.
This position is based at our Bengaluru office.
A 15 years full time education is required.