We're Hiring | CRM Executive / Manager

Gallery Silver Scapes | New Delhi

Gallery Silver Scapes is looking for a CRM Executive / Manager to build and strengthen long-term relationships with clients, collectors, prospects, and key stakeholders in the art and luxury ecosystem.

The ideal candidate will be confident, well-spoken, organised, and passionate about client relationship management, sales, and premium customer experiences.

Key Responsibilities:-

Manage and maintain the CRM database of clients, collectors, prospects, architects, interior designers, and other stakeholders.
Build and maintain strong, long-term relationships with existing and prospective clients.
Manage leads generated through the gallery, exhibitions, website, social media, events, referrals, and other channels.
Conduct timely and personalised follow-ups through calls, WhatsApp, email, and other approved communication channels.
Understand client preferences, artwork interests, purchase history, and requirements.
Support the Sales and Art Advisory teams in converting enquiries into sales.
Drive repeat business, client retention, and reactivation of inactive clients.
Coordinate client meetings, gallery visits, private previews, exhibitions, and events.
Work closely with the Marketing, Sales, Art Advisory, Curatorial, and Operations teams.
Maintain accurate records of client interactions, enquiries, follow-ups, and sales opportunities.
Prepare regular CRM reports and track lead conversion and client engagement.

What we are looking for:

1–5 years of experience in CRM, client servicing, sales, luxury retail, hospitality, real estate, art, or premium brands.
Excellent communication and interpersonal skills.
Strong follow-up and relationship-building abilities.
Good command of MS Excel/Google Sheets and CRM tools.
Strong organisational skills and attention to detail.
Professional communication and presentation.
Ability to interact confidently with HNIs, collectors, senior professionals, and premium clients.
An interest in art, design, luxury, and the premium lifestyle sector will be an advantage.

Key Skills:

Location: New Delhi

Employment Type: Full-Time

Department: Sales & Client Relations

Reporting To: Director / Management

Compensation: Competitive, based on experience and suitability.

Gallery Silver Scapes

D-8, Anand Niketan, New Delhi – 110021

CRM Executive/Manager