CRM Executive/Manager

We're Hiring | CRM Executive / Manager

Gallery Silver Scapes | New Delhi

Gallery Silver Scapes is looking for a CRM Executive / Manager to build and strengthen long-term relationships with clients, collectors, prospects, and key stakeholders in the art and luxury ecosystem.

The ideal candidate will be confident, well-spoken, organised, and passionate about client relationship management, sales, and premium customer experiences.

Key Responsibilities:-

• Manage and maintain the CRM database of clients, collectors, prospects, architects, interior designers, and other stakeholders.
• Build and maintain strong, long-term relationships with existing and prospective clients.
• Manage leads generated through the gallery, exhibitions, website, social media, events, referrals, and other channels.
• Conduct timely and personalised follow-ups through calls, WhatsApp, email, and other approved communication channels.
• Understand client preferences, artwork interests, purchase history, and requirements.
• Support the Sales and Art Advisory teams in converting enquiries into sales.
• Drive repeat business, client retention, and reactivation of inactive clients.
• Coordinate client meetings, gallery visits, private previews, exhibitions, and events.
• Work closely with the Marketing, Sales, Art Advisory, Curatorial, and Operations teams.
• Maintain accurate records of client interactions, enquiries, follow-ups, and sales opportunities.
• Prepare regular CRM reports and track lead conversion and client engagement.

What we are looking for:

• 1–5 years of experience in CRM, client servicing, sales, luxury retail, hospitality, real estate, art, or premium brands.
• Excellent communication and interpersonal skills.
• Strong follow-up and relationship-building abilities.
• Good command of MS Excel/Google Sheets and CRM tools.
• Strong organisational skills and attention to detail.
• Professional communication and presentation.
• Ability to interact confidently with HNIs, collectors, senior professionals, and premium clients.
• An interest in art, design, luxury, and the premium lifestyle sector will be an advantage.

Key Skills:

CRM | Client Relationship Management | Lead Management | Sales | Client Servicing | Follow-ups | HNI Client Management | Art & Luxury | Business Development | Customer Retention

Location: New Delhi

Employment Type: Full-Time

Department: Sales & Client Relations

Reporting To: Director / Management

Compensation: Competitive, based on experience and suitability.

Gallery Silver Scapes

D-8, Anand Niketan, New Delhi – 110021