Quality & SLA Adherence, 24/7 Rotational Shifts., Ms Office, International Voice Process, Inbound Calling, Customer Support, Customer Service, English Communication, Call Handling, Customer Query Resolution, Problem-solving, Active Listening, Complaint Handling, Conflict Resolution, Customer Relationship Management, Basic Computer Skills, Multitasking, Time Management, Teamwork

Ms Excel, Call Monitoring, International Voice Process Auditing, Quality Assurance Methodologies, Call Monitoring Systems, Quality Scorecards

International Voice Process, Excellent English, Communication Skills

Amadeus, Customer Care, Sales, Sabre, GDS platforms, CRM Management, Galileo, Airline Support

Excellent verbal communication skills in English, Proficiency in using computers and standard office software