Hld, Lld, Linux, Openshift, Openstack, Kubernetes, Helm Chart, CaaS onboarding support, ISTIO, CNF VNF onboarding support, Networking IP knowledge

• Strong knowledge of computer hardware troubleshooting and repair. • Experience with desktop and laptop hardware replacement. • Basic understanding of Windows operating systems and networking concepts. • Familiarity with BIOS settings, and system diagnostics. • Ability to troubleshoot printers and peripheral devices. • Good communication and customer-handling skills. • Ability to work independently and travel to customer locations., Device Drivers

Regular Expressions (Regex), Cloud environments (preferably GCP), Dns, Json, Siem, Tcp/ip, Python, Log Management, Bash, Sql, Incident Response, Syslog, Postman, Sigma, API tokens, Chrome DevTools, YARA, Splunk SPL, IAM role bindings, SOAR platforms, Webhook integrations, KQL, HTTP/S, SOC operations, MITRE ATT&CK framework

Network Troubleshooting, Vcenter, Vmware Esxi, Hyper-V, Windows Server operating systems, Ring network topology, Redundancy mechanisms, Virtualization platforms, Technical support

Hld, Lld, Linux, Openshift, Openstack, Kubernetes, Helm Chart, CaaS onboarding support, ISTIO, CNF VNF onboarding support, Networking IP knowledge

Red Hat Certified Engineer (RHCE), Red Hat Certified System Administrator (RHCSA), Ansible, Shell scripting, Red Hat Enterprise Linux, Python, Openshift, AI certification, Red Hat Certified Developer in Cloud Native Applications

Vmware Fusion, Networking, Dns, Office 365, Okta, Vpn, Network, Windows 10, Bitlocker, Intune, Operating Systems, Mac, Windows Defender, Active Directory User Administration, drive encryption, Parallels Desktops, One Drive, remote support tools, Office 365 products, Teams, Hardware, IT fundamentals, Documentation, Audio Video equipment integration, File Vault, knowledge base articles, hardware procurement