Field Support Engineer
Renovasion Automation Private Limited- Posted 7 hours ago
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Job Description
Job Title: Field Support Engineer - Computer Hardware
Location: Hyderabad
Experience: 1-3 Years
Employment Type: Full-Time
Job Summary
We are seeking a dedicated and technically skilled Field Support Engineer to provide on-site support for desktop, laptop, printer, and IT hardware issues. The candidate will be responsible for diagnosing, troubleshooting, repairing, and maintaining hardware systems at customer locations while ensuring high levels of customer satisfaction.
Key Responsibilities
- Provide on-site technical support for desktops, laptops, printers, and peripheral devices.
- Diagnose and troubleshoot hardware, software, and network-related issues.
- Perform installation, configuration, and replacement of computer hardware components such as motherboards, RAM, SSD/HDD, LCD screens, keyboards, batteries, and adapters.
- Coordinate with customers to schedule service visits and provide timely updates.
- Conduct preventive maintenance and health checks of IT equipment.
- Document troubleshooting steps, repair activities, and service reports accurately.
- Escalate unresolved technical issues to higher-level support teams.
- Manage spare parts inventory and ensure proper handling of customer assets.
- Adhere to Service Level Agreements (SLAs) and quality standards.
- Assist in deployment, migration, and hardware refresh projects when required.
Required Skills
- Strong knowledge of computer hardware troubleshooting and repair.
- Experience with desktop and laptop hardware replacement.
- Basic understanding of Windows operating systems and networking concepts.
- Familiarity with BIOS settings, device drivers, and system diagnostics.
- Ability to troubleshoot printers and peripheral devices.
- Good communication and customer-handling skills.
- Ability to work independently and travel to customer locations.
Qualifications
- Diploma/Bachelor's Degree in Computer Science, Information Technology, Electronics, or related field.
- Hardware certification (A+, Dell, HP, Lenovo, etc.) will be an added advantage.
Preferred Experience
- Experience in field service operations.
- Knowledge of enterprise hardware support.
- Experience working with ticketing tools and service management processes.
Key Competencies
- Technical troubleshooting
- Customer service orientation
- Problem-solving ability
- Time management
- Teamwork and collaboration
- Documentation and reporting
Bachelor Of Technology (B.Tech/B.E), Bachelor of Dental Surgery (B.D.S), Bachelor of Homeopathic Medicine and Surgery (BHMS), Bachelor of Science (B.Sc), Bachelors of Law (B.L/L.L.B), Bachelor in General Studies (BGS), Bachelor of Arts (B.A), Bachelor of Applied Science (BAS), Bachelor of Education (B.Ed), Bachelor of Ayurvedic Medicine and Surgery (BAMS), Bachelor of Business Administration (B.B.A), Bachelor of Interdisciplinary Studies, Bachelor of Commerce (B.Com), Bachelor in Hotel Management (B.H.M), Bachelor of Architecture (B.Arch), Bachelor Of Pharmacy (B.Pharm), Bachelor of Music Education (B.M.E.), Bachelor of Social Work (B.S.W), MBBS, Bachelor of Health Science, Bachelor Of Computer Application (B.C.A), Bachelor of Liberal Arts (BLA/ALB), Bachelor of Music
More Info
Key Skills
• Strong knowledge of computer hardware troubleshooting and repair. • Experience with desktop and laptop hardware replacement. • Basic understanding of Windows operating systems and networking concepts. • Familiarity with BIOS settings
and system diagnostics. • Ability to troubleshoot printers and peripheral devices. • Good communication and customer-handling skills. • Ability to work independently and travel to customer locations.
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