Description

We are looking for an IT Service Desk Associate to provide technical support to our users. The ideal candidate will have a passion for technology and a desire to help others resolve their IT-related issues.

Responsibilities

Provide first-level technical support to end-users via phone, email, or chat.
Diagnose and troubleshoot hardware and software issues.
Manage and prioritize incoming service requests and incidents in a ticketing system.
Document and update technical procedures and knowledge base articles.
Assist with onboarding and offboarding of employees by providing necessary IT support.
Escalate unresolved issues to higher-level support or management as needed.
Maintain asset inventory and assist with IT asset management.

Skills and Qualifications

Basic understanding of IT support processes and methodologies.
Familiarity with operating systems (Windows, macOS, Linux) and common software applications.
Knowledge of networking concepts and troubleshooting techniques.
Strong communication skills and a customer-oriented mindset.
Ability to work effectively in a team and independently.
Basic understanding of ticketing systems and IT service management (ITSM) frameworks.
Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.

Qualification: Any graduates/10+3 Diploma

Experience:6months - 4years in IT Service Desk/International Technical support voice process

Shift: Rotational shift ,2 Rotational off

Salary: 5Lakhs-5.5 lakhs + Shift Allowance

Designation: IT Service desk associate

Location: Ecospace,Outer ring road, Bangaloe

Age cut-off :30Years

Cab: 2 ways

Excellent Communication Required

Immediate joiners required

Interested candidates send your updated resume to this what's app number: 8838559646

Email id: [HIDDEN TEXT]