Incident and problem management frameworks within cloud environments, Cloud Based Service Management Process Design, Maintaining comprehensive knowledge base documentation, Creating and managing Requests for Change

Servicenow, Apex Programming, Salesforce Cpq, Visualforce, Sales Cloud, Flows, Data Manipulation, Web Services, Salesforce, Process Builders, Force.com APIs

Plsql, Sql, Udeploy, Java, Autosys, Shell Scripts, ServiceNow Portal

ServiceNow IT Service Management (ITSM), Itil Framework, Problem Management, Incident Management, Change management, Release management, Service request fulfilment, Root Cause Analysis, Generative AI, Prompt engineering, AI evaluation frameworks, Responsible AI use, Process and technical documentation, Scalable solutions, Agentic AI