Description

Role Description

The Position Management Ops Analyst is part of the ES Data Operations team and serves as a trusted partner to the business. This role is critical to maintaining data integrity across Salesforce's global workforce and requires someone who is highly detail-oriented, comfortable handling sensitive and confidential data, and experienced in Workday HCM. The ideal candidate brings deep operational expertise and thrives in a fast-paced, global environment.

Responsibilities

Own end-to-end processing of high-volume Workday EIBs
Review and analyze position management data audits; drive actionable outcomes for Headcount Managers and stakeholders
Assist in the verification and maintenance of position attributes in Workday, create/edit position restrictions as per the case request
Maintain master data values in Workday (Job Profile, Job Family, Job Group, Roles, Custom Organization Types, Positions, and Locations) where required
Own data integrity of all employee change transactions through the peer review/audit process
Ensure compliance with SOX audit requirements — completing work accurately and on time
Support standard and ad hoc reports, dashboards, scorecards, and metrics for the team
Maintain and improve the centralized knowledge base (SOPs); proactively close knowledge gaps
Identify and lead opportunities to automate repetitive, high-volume tasks using AI tools, Workday automation capabilities, or emerging tech solutions
Resolve queries via the customer service portal with a high-quality employee experience
Partner with HR Technology and ES Operations teams to pilot and scale AI-driven process improvements
Collaborate cross-functionally with stakeholders and support teams to resolve issues effectively
Participate in UAT for system upgrades and new feature rollouts
Support global initiatives including M&A, G4G, Geo Expansions, and other project rollouts
Champion a culture of continuous improvement — staying current on AI/automation trends relevant to HR operations and sharing learnings with the broader team

Required Skills/experience

5+ years of experience as a Workday administrator or analyst with hands-on expertise in the position management staffing model (required)
Experience with Workday integration types, including EIB; familiarity with Workday Adaptive is a plus
Strong understanding of data integrity and data privacy requirements
Proven ability to diagnose problems using data and lead resolution efforts
Demonstrated curiosity and working knowledge of AI tools, automation platforms, or intelligent workflows (plus)
Excellent verbal and written communication skills — concise, articulate, and confident at all levels
Results-oriented with strong problem-solving skills and a passion for process improvement and continuous learning
Ability to manage competing priorities in a high-paced environment with tight deadlines
Exceptional time management, organizational, and follow-up skills
Committed to confidentiality and discretion across all job responsibilities
Collaborative team player with strong customer service orientation

Core Competencies

Problem Solving: Uses logical reasoning to identify effective, practical solutions without adding complexity
Communication: Communicates clearly and confidently; comfortable presenting data at all levels of management
Priority Setting: Manages multiple projects and tasks effectively in a fast-paced environment
Customer Focus: Works cross-functionally with a strong focus on the employee experience
Detail Oriented: Ensures data accuracy and system integrity at all times
Trust: Handles highly sensitive and confidential data with discretion and integrity

ES Position Management Ops Analyst