ES Position Management Ops Analyst

Description

Role Description

The Position Management Ops Analyst is part of the ES Data Operations team and serves as a trusted partner to the business. This role is critical to maintaining data integrity across Salesforce's global workforce and requires someone who is highly detail-oriented, comfortable handling sensitive and confidential data, and experienced in Workday HCM. The ideal candidate brings deep operational expertise and thrives in a fast-paced, global environment.

Responsibilities

• Own end-to-end processing of high-volume Workday EIBs
• Review and analyze position management data audits; drive actionable outcomes for Headcount Managers and stakeholders
• Assist in the verification and maintenance of position attributes in Workday, create/edit position restrictions as per the case request
• Maintain master data values in Workday (Job Profile, Job Family, Job Group, Roles, Custom Organization Types, Positions, and Locations) where required
• Own data integrity of all employee change transactions through the peer review/audit process
• Ensure compliance with SOX audit requirements — completing work accurately and on time
• Support standard and ad hoc reports, dashboards, scorecards, and metrics for the team
• Maintain and improve the centralized knowledge base (SOPs); proactively close knowledge gaps
• Identify and lead opportunities to automate repetitive, high-volume tasks using AI tools, Workday automation capabilities, or emerging tech solutions
• Resolve queries via the customer service portal with a high-quality employee experience
• Partner with HR Technology and ES Operations teams to pilot and scale AI-driven process improvements
• Collaborate cross-functionally with stakeholders and support teams to resolve issues effectively
• Participate in UAT for system upgrades and new feature rollouts
• Support global initiatives including M&A, G4G, Geo Expansions, and other project rollouts
• Champion a culture of continuous improvement — staying current on AI/automation trends relevant to HR operations and sharing learnings with the broader team
  
  

Required Skills/experience

• 5+ years of experience as a Workday administrator or analyst with hands-on expertise in the position management staffing model (required)
• Experience with Workday integration types, including EIB; familiarity with Workday Adaptive is a plus
• Strong understanding of data integrity and data privacy requirements
• Proven ability to diagnose problems using data and lead resolution efforts
• Demonstrated curiosity and working knowledge of AI tools, automation platforms, or intelligent workflows (plus)
• Excellent verbal and written communication skills — concise, articulate, and confident at all levels
• Results-oriented with strong problem-solving skills and a passion for process improvement and continuous learning
• Ability to manage competing priorities in a high-paced environment with tight deadlines
• Exceptional time management, organizational, and follow-up skills
• Committed to confidentiality and discretion across all job responsibilities
• Collaborative team player with strong customer service orientation
  
  

Core Competencies

• Problem Solving: Uses logical reasoning to identify effective, practical solutions without adding complexity
• Communication: Communicates clearly and confidently; comfortable presenting data at all levels of management
• Priority Setting: Manages multiple projects and tasks effectively in a fast-paced environment
• Customer Focus: Works cross-functionally with a strong focus on the employee experience
• Detail Oriented: Ensures data accuracy and system integrity at all times
• Trust: Handles highly sensitive and confidential data with discretion and integrity