Role Overview: The Front Office Executive plays a crucial role in managing the day-to-day operations of the front office. This position is responsible for ensuring smooth and efficient functioning, creating a welcoming environment for clients and visitors, and maintaining effective communication channels. The Front Office Executive will liaise with various departments and external parties to ensure optimal service delivery.

Key Responsibilities

Keep accurate records of daily activities, visitor logs, and other essential documentation to ensure seamless operation
Oversee and manage visitor management systems to maintain security and an organized entry process for all guest
Greet and assist clients during their visits, ensuring they have a positive and professional experience
Manage and standardize the use of letterheads for official correspondence, ensuring consistency and professionalism in all communication
Handle incoming calls, provide relevant information, and relay messages accurately to the appropriate departments or individual
Issue, monitor, and maintain access cards for employees and visitors, ensuring proper access control and security
Manage the process of granting and revoking access permissions as needed, ensuring compliance with security protocol
Oversee the receipt and dispatch of courier services, ensuring timely and accurate delivery of packages and document
Regularly review and update all front office registers to ensure accuracy and compliance with organizational policy
Provide support and assistance to visitors and clients, addressing their queries and ensuring a pleasant experience
Work closely with building security personnel to facilitate smooth entry for visitors and ensure adherence to security protocol

Job Requirement

Education: Bachelor's degree in any fie
Skills: Excellent communication and interpersonal skills, proficiency in Microsoft Office suite, strong organizational skills, and the ability to multitask and prioritize effective
Experience: Prior experience in front office management in a reputable organization or the hospitality industry is preferred
Other: Professional appearance and demeanor, ability to work independently and as part of a team

Desired Skill

Knowledge of basic office equipment (printers, scanners, fax machine
Familiarity with office management software
Ability to remain calm and composed under pressure
Willingness to learn and adapt to new tasks and responsibilities

Front Office Executive

Front Office Executive/ Admin