Group Company: United Knowledge Education Consultants Pvt Ltd

Designation: Client Engagement Support Specialist

Office Location: Nehru Place

Primary Responsibilities

Provide day-to-day operational and administrative support to the Client Engagement team.
Support Client Engagement Managers with university and partner account management activities.
Coordinate with internal colleagues and global teams to share important updates, gather feedback and ensure relevant information is communicated to Client Engagement Managers.
Maintain and update trackers, spreadsheets and other records as and when required.

Additional Responsibilities

Support the Client Engagement team with ad-hoc projects, activities and initiatives as required.
Undertake any other responsibilities assigned by the CEM team in support of the Client Engagement function.

Reporting Team

Reporting Designation: Manager, Client Engagement
Reporting Department: Client Engagement

Educational qualifications preferred

Category: Graduate
Field specialization: Business Administration / Management / Marketing / Communications / International Relations or any relevant discipline
Degree: Bachelor's Degree
Academic score: 50% and above
Institution tier: Any recognised institution

Required Certification/s

Proficiency in Microsoft Excel; certification in Excel or other relevant tools would be an advantage but is not mandatory.

Required Training/s

Training on Client Engagement processes, CRM systems, internal systems and university/partner processes will be provided as required.

Industry: Education / International Education / EdTech / Client Services Role: Client Engagement / Account Support / Sales Support / Operations / Administration / Coordination Years of experience: 1–5 years

Key Performance Indicators

Timely and accurate completion of assigned tasks and deliverables.
Accuracy and timely maintenance of trackers, spreadsheets and records.
Effective coordination and follow-up with internal and global stakeholders.

Required Competencies

Strong organisational and coordination skills.
Excellent attention to detail and accuracy.
Effective communication and interpersonal skills.
Ability to work collaboratively with internal and global teams.
Ownership and accountability.
Adaptability and willingness to learn.

Required Knowledge

Basic understanding of the international education/higher education sector.
Good working knowledge of Microsoft Excel and spreadsheets.

Required Skills

Good written and verbal communication skills.
Strong Microsoft Excel and spreadsheet skills.
Data entry and data management.
Ability to manage multiple priorities and meet deadlines.