Client Engagement Support Specialist

Group Company: United Knowledge Education Consultants Pvt Ltd

Designation: Client Engagement Support Specialist

Office Location: Nehru Place

Primary Responsibilities

• Provide day-to-day operational and administrative support to the Client Engagement team.
• Support Client Engagement Managers with university and partner account management activities.
• Coordinate with internal colleagues and global teams to share important updates, gather feedback and ensure relevant information is communicated to Client Engagement Managers.
• Maintain and update trackers, spreadsheets and other records as and when required.
  
  

Additional Responsibilities

• Support the Client Engagement team with ad-hoc projects, activities and initiatives as required.
• Undertake any other responsibilities assigned by the CEM team in support of the Client Engagement function.
  
  

Reporting Team

• Reporting Designation: Manager, Client Engagement
• Reporting Department: Client Engagement
  
  

Educational qualifications preferred

• Category: Graduate
• Field specialization: Business Administration / Management / Marketing / Communications / International Relations or any relevant discipline
• Degree: Bachelor's Degree
• Academic score: 50% and above
• Institution tier: Any recognised institution
  
  

Required Certification/s

Proficiency in Microsoft Excel; certification in Excel or other relevant tools would be an advantage but is not mandatory.

Required Training/s

Training on Client Engagement processes, CRM systems, internal systems and university/partner processes will be provided as required.

Industry: Education / International Education / EdTech / Client Services Role: Client Engagement / Account Support / Sales Support / Operations / Administration / Coordination Years of experience: 1–5 years

Key Performance Indicators

• Timely and accurate completion of assigned tasks and deliverables.
• Accuracy and timely maintenance of trackers, spreadsheets and records.
• Effective coordination and follow-up with internal and global stakeholders.
  
  

Required Competencies

• Strong organisational and coordination skills.
• Excellent attention to detail and accuracy.
• Effective communication and interpersonal skills.
• Ability to work collaboratively with internal and global teams.
• Ownership and accountability.
• Adaptability and willingness to learn.
  
  

Required Knowledge

• Basic understanding of the international education/higher education sector.
• Good working knowledge of Microsoft Excel and spreadsheets.
  
  

Required Skills

• Good written and verbal communication skills.
• Strong Microsoft Excel and spreadsheet skills.
• Data entry and data management.
• Ability to manage multiple priorities and meet deadlines.