Ms Excel, Ms Office, Email, Basic Computer Knowledge, Fluency In English

Excel, solving queries, Customer Interaction, Customer Support, Communication Skills, Customer Experience, escalation handling, crm

Written Communication, CRM ticketing systems, Multitasking, Problem-solving

Ms Excel, Inbound, Outbound, Customer Support, Crm

Healthcare focus - Medicare Pace Claims knowledge, Familiarity with cloud-based contact center software, Microsoft Excel knowledge, Strong personal computer usage and internet proficiency, Customer service experience in a call center environment

ticketing systems , email etiquette , problem-solving abilities, CRM platforms, live chat tools, structured response formulation

Excel, Salesforce, MS Teams