Servicenow, BMC Remedy, Microsoft Office 365, Outlook, Desktop Troubleshooting, Vpn, Windows 10, audio-video conferencing, Active Directory, Jira Service Management, meeting room technologies, ManageEngine, Teams, end-user support

Network Devices, Wan, Microsoft Intune, Lan, Routers, Vpn, Switches, Firewalls, macOS operating systems, network printer setup, Windows Autopilot, Wi-Fi, Active Directory, ITSM tools, Microsoft 365 applications, IP address configuration

Remote Support, Desktop Support, Outlook Configuration, Windows Application

Desktop Support Engineer

Os Installation, Desktop Support, Desktop Troubleshooting, Windows Installation

Windows image build processes, distribution lists, network and datacenter equipment, iOS and Android devices, hardware software and networking-related issues, SCCM deployments, Microsoft Windows operating systems, Exchange mailboxes, remote connectivity tools, Network Equipment, Microsoft Office Applications, Active Directory user accounts

Microsoft Active Directory, Ms Office 365, Gpos, Cisco Jabber, Enterprise encryption solutions, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Basic knowledge of Mac operating system, Helpdesk ticketing systems, Windows 7-10