Customer Support Associate – Freight Forwarding

Company: Intelog Freight

Location: Palam Vihar, Gurugram, Haryana

Employment Type: Full-Time | Work from Office

About the Role

Intelog Freight is looking for a Customer Support Associate to join our Airfreight operations and customer service team. This position is ideal for a graduate/fresher or candidate with 0–2 years of experience who has strong communication skills, attention to detail and an interest in international logistics.

Key Responsibilities

Handle customer communications through email and telephone.
Respond to customer enquiries and provide timely updates on shipments.
Coordinate with internal Operations, Sales and documentation teams.
Follow up on shipment status, documentation and delivery-related requirements.
Prepare professional customer emails and routine operational communications.
Maintain accurate customer and shipment records.
Ensure timely follow-up on pending customer requirements.
Escalate operational issues to the appropriate team/manager.
Maintain professional and courteous relationships with customers.
Support the team in day-to-day customer service and logistics coordination.

Desired Skills

Excellent verbal and written communication skills.
Good command of English and professional email writing.
Strong attention to detail and accuracy.
Good coordination and follow-up skills.
Basic knowledge of MS Excel, Word and email applications.
Ability to understand instructions and communicate clearly.
Customer-oriented approach with a professional attitude.
Willingness to learn freight forwarding and logistics processes.

Qualification

Graduation in any discipline is mandatory.

Candidates with B.Com, BBA, BBM, BA, B.Sc. or related qualifications are encouraged to apply.

Experience: Freshers / 0–2 years

What You Will Learn

International freight forwarding
Air & Ocean shipment processes
Customer service and shipment coordination
Import & Export documentation
Professional business communication
Logistics operations and supply-chain processes

Customer Support Associate (Freight Forwarding)