Sales & Customer Service Executive

Job Summary:

Responsible for driving sales, handling customer inquiries, maintaining client relationships, and ensuring excellent customer service and after-sales support.

Key Responsibilities:

Handle customer calls, emails, inquiries, complaints, and follow-ups.
Identify customer needs and recommend suitable products/services.
Generate leads, conduct regular follow-ups, and convert prospects into customers.
Achieve monthly sales and customer-service targets.
Prepare quotations, orders, invoices, and sales reports.
Maintain accurate customer and sales records/CRM data.
Build and maintain strong relationships with existing and potential customers.
Coordinate with internal teams for orders, deliveries, payments, and service issues.
Resolve customer complaints promptly and professionally.
Follow up on pending payments and outstanding customer requirements.
Identify opportunities for repeat sales, upselling, and cross-selling.
Maintain good knowledge of company products, services, pricing, and offers.
Collect customer feedback and report important issues to management.
Maintain confidentiality of customer and company information.

Required Skills & Qualifications:

Graduate or equivalent qualification preferred.
Good communication, interpersonal, sales, and negotiation skills.
Customer-focused, confident, proactive, and target-oriented.
Strong follow-up, problem-solving, and time-management skills.
Basic knowledge of MS Office, email, and CRM software.
Ability to work independently and as part of a team.
Prior experience in sales/customer service is preferred; freshers may also apply.

Additional Details:

Job Type: Full-time
Location: Patna (On-site)

Sales and Customer service executive