Sales and Customer service executive

Job Summary:

Responsible for driving sales, handling customer inquiries, maintaining client relationships, and ensuring excellent customer service and after-sales support.

Key Responsibilities:

• Handle customer calls, emails, inquiries, complaints, and follow-ups.
• Identify customer needs and recommend suitable products/services.
• Generate leads, conduct regular follow-ups, and convert prospects into customers.
• Achieve monthly sales and customer-service targets.
• Prepare quotations, orders, invoices, and sales reports.
• Maintain accurate customer and sales records/CRM data.
• Build and maintain strong relationships with existing and potential customers.
• Coordinate with internal teams for orders, deliveries, payments, and service issues.
• Resolve customer complaints promptly and professionally.
• Follow up on pending payments and outstanding customer requirements.
• Identify opportunities for repeat sales, upselling, and cross-selling.
• Maintain good knowledge of company products, services, pricing, and offers.
• Collect customer feedback and report important issues to management.
• Maintain confidentiality of customer and company information.

Required Skills & Qualifications:

• Graduate or equivalent qualification preferred.
• Good communication, interpersonal, sales, and negotiation skills.
• Customer-focused, confident, proactive, and target-oriented.
• Strong follow-up, problem-solving, and time-management skills.
• Basic knowledge of MS Office, email, and CRM software.
• Ability to work independently and as part of a team.
• Prior experience in sales/customer service is preferred; freshers may also apply.

Additional Details:

• Job Type: Full-time
• Location: Patna (On-site)