Job Description:

You will be part of a high impact team responsible for ensuring the quality reliability and performance of ServiceNow implementations across multiple business domains
In this role you will work closely with architects developers and process owners to validate solutions that power ITSM ITOM HRSD and other enterprise workflows
Your expertise in ServiceNow Testing will help organizations streamline operations reduce incidents and deliver seamless user experiences
Whether you operate as an individual contributor or guide others as a Lead Consultant you will influence testing strategy automation adoption and best practices across projects
This opportunity allows you to collaborate with diverse stakeholders solve complex problems and continuously learn within a supportive and collaborative work culture that values innovation ownership and continuous improvement

Key Responsibilities:

Design and execute ServiceNow test strategies across ITSM ITOM HRSD and other modules covering functional regression integration and end to end scenarios
Develop detailed test plans test cases and test data based on business requirements user stories and technical specifications for ServiceNow implementations and enhancements
Perform hands on ServiceNow Testing for configurations customizations workflows catalog items integrations and UI policies to ensure quality and compliance with requirements
Utilize Automated Test Framework ATF to design build execute and maintain automated test suites improving coverage and reducing manual effort
Collaborate with cross functional teams including developers business analysts process owners and project managers to clarify requirements identify gaps and validate solutions
Analyze test results and defects perform root cause analysis and work with development teams to ensure timely resolution and revalidation of fixes
Ensure test traceability from requirements to test cases and defects maintaining clear documentation and test evidence in appropriate tools and repositories
Support release and deployment activities by performing smoke sanity and regression testing in sub prod and production like environments
Contribute to testing standards and best practices for ServiceNow projects including reusable test assets templates and checklists
Mentor junior team members where applicable in ServiceNow Testing approaches ATF usage and quality assurance practices fostering a culture of continuous improvement

Technical Requirements:

Extensive ServiceNow Testing experience across ITSM ITOM and HRSD including complex workflows integrations and custom applications
Hands on expertise in designing robust ATF suites for regression smoke and integration testing with a focus on maintainability and scalability
Proven track record in large scale ServiceNow implementations migrations or upgrades e
g
testing during version upgrades patching and module rollouts
Familiarity with ITOM components such as Discovery Service Mapping Event Management and their testing considerations data quality integrations and performance
Exposure to test management tools e
g
Jira Azure DevOps or similar for managing test cases execution and defect tracking in ServiceNow projects

Additional Responsibilities:

Good to have skills Agile methodologies ServiceNow ATF ITSM Automation
Location BANGALORE PUNE HYDERABAD CHENNAI TVM INDORE NAGPUR MLR MYS NOIDA BBSR KOLKATA COIMBATORE HUBLI

Preferred Skills:

Technology->Infra_ToolAdministration-ITSM->ServiceNow->ITSM,Technology->Testing Technologyes->Test Automation Technology

ServiceNow Testing Consultant