Functional Testing, Ivr Testing, IVR/CCT, IVR Concepts, Technology, ContactCenter model, Infrastructure-Contact Center, Communication

Unix Basics, Routing layer, Genesys CME, Media layer, Oracle Database SQL basics, GPlus adapters, GVP SIP layer, Genesys Voice, Genesys Config Management, Genesys Pulse

Inbound IVR & Call Flow Development, Reporting Tools, Routing, Rest Apis, Json, Postman, Rtp, Webrtc, Call Routing, Genesys Cloud CX, Voice, Queues, Architect, Data Actions, SIP, BYOC Trunks, Genesys Edge, Genesys Developer