Genesys Developer
Artech Infosystems Private Limited- Posted 8 days ago
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Job Description
Description
We are looking for a Cloud Contact Center Implementation Specialist to join our team in India. The ideal candidate will have 3-5 years of experience in implementing cloud-based contact center solutions, with a strong understanding of contact center operations and technologies.
As an Application Support Engineer, a typical day involves acting as a software detective by proactively identifying and resolving issues across various components of essential business systems. This role requires a dynamic approach to troubleshooting, ensuring the smooth operation of critical applications that support business functions. The position demands continuous monitoring, analysis, and collaboration with different teams to maintain system stability and performance, while adapting to evolving challenges in a fast-paced environment.
Responsibilities
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure timely resolution of system issues and minimize downtime.
- Document and communicate findings and solutions clearly to stakeholders to enhance knowledge sharing.
- Assist in the continuous improvement of support processes and tools to increase efficiency and effectiveness.
Skills and Qualifications
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Cloud Contact Center Implementation.
- Good To Have Skills: Contact Center Technology Capabilities.
- Strong problem-solving skills with the ability to analyze complex system interactions.
- Experience in monitoring and troubleshooting multi-component software environments.
- Ability to work effectively in a collaborative team setting while managing individual responsibilities.
- Familiarity with system performance optimization and incident management practices.
Additional Information:
- The candidate should have minimum 2 years of experience in Cloud Contact Center Implementation.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
Cloud Contact Center Implementation - 3+ yrs relevant exp. Work from bangalore
Core Skills • Genesys Cloud CX (Voice, Queues, Routing, Architect) • Inbound IVR & Call Flow Development • Application Configuration & Enhancements • REST APIs, Data Actions, JSON, Postman • SIP, RTP, WebRTC, BYOC Trunks • Genesys Edge
More Info
Key Skills
About Company
Artech is the largest Women & Minority owned IT staffing firm in the US, with US$ 800 million annual revenue run rate in 2021 and a footprint across the globe. With nearly three decades of experience, Artech empowers businesses through applied human intelligence and offers a spectrum of services that include Workforce Solutions (Contingent Staffing, Bulk/ Project Staffing, Master Vendor, RPO, Direct Hire and Payroll Transition) and Project-Based Solutions (Digital Experience, Technical Operations, Technical Development, Business Operations & Digital Platforms). Artech works with over 90 Fortune 500 clients across USA, Canada, India, and China.
At Artech, we are empowering talent by connecting potential with opportunities through applied human intelligence. We empower our teams to maximize the impact of their intellect, through a performance oriented, diverse, flexible, and inclusive work environment supported by our continuous learning and development focus.
