Job Description

Job Title

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Assistant Store Manager

Department

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Retail Stores

Reports To

:

Store Manager

Role Summary

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The Assistant Store Manager supports the Store Manager by achieving sales targets, ensuring operational excellence, and fostering exceptional customer experiences through team leadership and collaboration.

Key Responsibilities

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Customer Focus

Assist in fostering a customer-centric culture by ensuring exceptional customer service.
Exhibit emotional intelligence to build trust and rapport with customers.
Handling escalated customer queries, concerns, and feedback with professionalism and empathy.
Monitor adherence to company policies and guidelines by all team members.

Sales Mastery

Contribute to driving the store sales targets, including category-wise goals.
Assist in leveraging data insights to optimize inventory and identify growth opportunities.
Collaborate with the Store Manager and Visual Merchandising (VM) team to maintain impactful in-store displays.

Leadership Excellence

Support the Store Manager in motivating the team to achieve high performance through coaching and recognition.
Assist with resolving team conflicts and fostering a collaborative work environment.
Assist in conducting on-the-job training (OJT) and support employee development through constructive feedback.
Assist in employee schedules, provide feedback on performance reviews.

Change Management

Adapt quickly to new business strategies and processes, ensuring smooth implementation within the team.
Promote flexibility and enthusiasm for adopting new processes and technologies.

Decision-Making

Provide input and support for data-driven decisions that enhance customer satisfaction and operational efficiency.
Assist in analysing store performance metrics and implementing improvements.

Store Operations Excellence

Maintain outstanding store condition, ensuring it is clean, organized, and visually appealing.
Supervise daily store operations, including stock management, visual merchandising, and shrinkage prevention.
Ensure the store maintains compliance with company standards through regular checks and audits.
Handle administrative tasks such as preparing reports and assisting with scheduling.

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Assistant Store Manager-Whitefield-Bangalore