Role Overview:

As a Sales and Customer Support Executive, you will be responsible for engaging with clients and Academic Mentors, handling inquiries, and providing solutions through voice (phone calls) and non-voice (email, live chat, WhatsApp, and social media) support. Your role will be pivotal in managing the customer journey, driving sales conversions, and ensuring a seamless customer experience.

Key Responsibilities:

Interact with clients and mentors via phone, email, live chat, WhatsApp, and social media messages.
Own the sales process from lead generation to closure, ensuring customer satisfaction and retention.
Effectively communicate service offerings, product USPs, and operational guidelines to potential clients.
Identify customer needs and provide tailored solutions, contributing to revenue growth.
Resolve customer issues efficiently, escalate unresolved concerns, and follow up on pending queries.
Maintain a collaborative approach with internal teams to ensure smooth operations.
Work in a 24/7 dynamic environment with flexible shift schedules.
Ensure data accuracy and maintain comprehensive records of customer interactions.

Required Skills Competencies:

Excellent communication skills in English (preference for Australia/UK accent proficiency).
Strong interpersonal and analytical skills.
Proficiency in typing (high speed and accuracy required for live chat support).
Ability to work under pressure and meet tight deadlines.
Effective multitasking and time management capabilities.
Strong problem-solving skills with a customer-centric approach.
Proficiency in CRM tools and Microsoft Office Suite is an added advantage.

Educational Qualifications:

Graduate from a reputed institution (any discipline).
MBA or a Masters degree in a specialized subject is an added advantage.
1-2 years of experience in international client handling (voice and non-voice support).
A background in Management, Medical Science, Finance, Accounting, or Engineering is beneficial but not mandatory.

Customer Support / Sales Executive

Sales and Customer Support Executive