Job Description:

Company Overview

Founded in 2014, The company is a leading software product company headquartered in Melbourne, Australia, with its back office based in Ahmedabad, India.

The company is a rapidly growing Point of Sale (POS) and business management platform built to simplify day-to-day operations for retail and restaurant businesses. Our mission is to empower merchants by streamlining billing, inventory, and customer engagement - all within one smart, easy-to-use solution.

We are now looking for a passionate and driven Business Development Executive to join our Ahmedabad team and play a key role in converting trial users into satisfied, long-term customers.

Key Responsibilities

Proactively reach out to users who have signed up for a product trial (via call, email, or WhatsApp).
Understand the customer's business needs - primarily in retail and restaurant segments.
Provide product walkthroughs and assist users in setting up their accounts.
Educate customers on key features and how the product can simplify their daily operations.
Handle customer queries and guide them toward upgrading to a paid plan.
Identify opportunities to upsell hardware and payment solutions as per business needs.
Work towards reducing churn rate by addressing user concerns promptly and ensuring they experience real value from the product.
Encourage satisfied customers to share positive online reviews to enhance brand reputation.
Achieve weekly and monthly conversion and sales targets.
Gather feedback from users to help improve product and sales processes.

Requirements

Bachelor's degree in Business, Marketing, or a related field.
1-3 years of experience in Business Development / Inside Sales / Customer Success (SaaS or POS industry preferred).
Excellent communication and interpersonal skills.
Strong ability to understand client needs and offer tailored solutions.
Experience or interest in upselling hardware devices and payment solutions.
Comfortable working with CRM tools and maintaining follow-up records.
Target-driven, proactive, and eager to learn.

Business Development Executive/ Inside Sales Executive