Business Development Executive/ Inside Sales Executive

Job Description:

Company Overview

Founded in 2014, The company is a leading software product company headquartered in Melbourne, Australia, with its back office based in Ahmedabad, India.

The company is a rapidly growing Point of Sale (POS) and business management platform built to simplify day-to-day operations for retail and restaurant businesses. Our mission is to empower merchants by streamlining billing, inventory, and customer engagement - all within one smart, easy-to-use solution.

We are now looking for a passionate and driven Business Development Executive to join our Ahmedabad team and play a key role in converting trial users into satisfied, long-term customers.

Key Responsibilities

• Proactively reach out to users who have signed up for a product trial (via call, email, or WhatsApp).
• Understand the customer's business needs - primarily in retail and restaurant segments.
• Provide product walkthroughs and assist users in setting up their accounts.
• Educate customers on key features and how the product can simplify their daily operations.
• Handle customer queries and guide them toward upgrading to a paid plan.
• Identify opportunities to upsell hardware and payment solutions as per business needs.
• Work towards reducing churn rate by addressing user concerns promptly and ensuring they experience real value from the product.
• Encourage satisfied customers to share positive online reviews to enhance brand reputation.
• Achieve weekly and monthly conversion and sales targets.
• Gather feedback from users to help improve product and sales processes.

Requirements

• Bachelor's degree in Business, Marketing, or a related field.
• 1-3 years of experience in Business Development / Inside Sales / Customer Success (SaaS or POS industry preferred).
• Excellent communication and interpersonal skills.
• Strong ability to understand client needs and offer tailored solutions.
• Experience or interest in upselling hardware devices and payment solutions.
• Comfortable working with CRM tools and maintaining follow-up records.
• Target-driven, proactive, and eager to learn.