Oauth, Json, API authentication, Rest Apis, Postman, n8n, CPaaS messaging platforms, BSPs, make, WhatsApp Business Platform, WhatsApp APIs, CRM integrations, Zapier, SQL database queries, HTTP methods and status codes, LiveChat, Conversational platforms, Webhooks, zendesk, intercom, Freshdesk

Ms Excel, Ms Office, Customer Success, CRM Tools, Customer Support, Call Center operations, Customer Service

ticketing systems , Automation Tools, Dashboards, CRM platforms, AI-enabled customer support technologies

Good problem-solving ability, Professional customer-handling skills, Excellent verbal and written English skills, Strong listening and comprehension abilities, Ability to work in a target-driven and fast-paced environment, Ability to handle difficult customer situations professionally, Fluent English communication, Strong customer-service orientation

Sales, Conflict Resolution, Customer Service, Product Knowledge, Time Management Skills, Problem-solving

google sheets , Excel

Excel, Ms Office Suite

Ticketing Tools, virtual communication platforms, Customer Support, Crm Systems, Helpdesk

Written Communication, Email Support, Live Chat Support, Night Shift Flexibility, Team Coordination, Customer Troubleshooting, KPI Awareness, Problem Solving, Time Management, Attention To Detail

phone calls, email ticketing system, social media