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JOB DESCRIPTION of CUSTOMER EXECUTIVE
Company Profile: HOK BEAUTY PRIVATE LIMITED is a part of the Kanvar Group that specializes in offering high quality international makeup products at a good price. Founded in 2012, HOK MakeUp is one of the top 3 suppliers in the market. The company primarily sells products from exclusive brands, including Makeup Revolution (London), L.A Girl (USA), Wet n Wild (USA), L.A Colours (USA), Milani (USA), Eveline (Poland), Lamel (Poland), and many more. The Director, Nikhil Bhatia, has a rich exposure in beauty, cosmetics, and marketing that resulted in the launch of his group beauty and skincare brand under Kanvar Probio Pvt Ltd.
Job Description of Customer Executive: As a Customer Executive in the makeup industry, you will play a pivotal role in building and maintaining strong relationships with our customers. You will be responsible for providing exceptional customer service, addressing inquiries, and driving sales.
Roles & Responsibilities:
1. Customer Service: Provide prompt and efficient customer service through various channels (phone, email, chat)
Address customer inquiries and resolve issues in a timely and professional manner
2. Customer Relationship Management: Build and maintain strong relationships with customers. Gather customer feedback and suggestions to improve product offerings and services.
Resolve customer complaints and ensure customer satisfaction.
3. Product Knowledge: Stay updated on the latest makeup trends, products, and industry news. Develop a deep understanding of our product line and be able to articulate its benefits to customers.
4. Administrative Tasks: Process orders, returns, and exchanges.
Maintain accurate customer records and data.
Prepare reports and analyses as required.
Skills Needed:
Proven experience in customer service or sales, preferably in the beauty or retail industry
Excellent communication and interpersonal skills
Strong problem-solving and conflict resolution abilities
Ability to work independently and as part of a team
Passion for the beauty industry and knowledge of makeup products
Proficiency in using customer relationship management (CRM) software
Strong organizational and time management skills
Level: Executive
Mode of Work: Onsite
Employment Type: Full time Industry: Beauty
Experience: 2+ Year
Department: Customer Support
Job ID: 106830139
Skills:
Workflow Design, SOP creation, project management, CRM Helpdesk systems, interdepartmental coordination, Customer Experience Improvement, technical understanding of service operations, Problem-solving
Skills:
customer service, D2C, Apparel, Customer Support, Communication Skills
Skills:
Email Support, Customer service best practices, Freshdesk
Skills:
Relationship Management, Training and Support, Documentation, Issue Resolution, Product Knowledge, Feedback Management, Communication
Skills:
crm software, Troubleshooting, Customer Service, Technical Support, Communication Skills, Time Management, Data Entry, Problem Solving, Multitasking, Team Collaboration
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