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JOB DESCRIPTION of CUSTOMER EXECUTIVE
Company Profile: HOK BEAUTY PRIVATE LIMITED is a part of the Kanvar Group that specializes in offering high quality international makeup products at a good price. Founded in 2012, HOK MakeUp is one of the top 3 suppliers in the market. The company primarily sells products from exclusive brands, including Makeup Revolution (London), L.A Girl (USA), Wet n Wild (USA), L.A Colours (USA), Milani (USA), Eveline (Poland), Lamel (Poland), and many more. The Director, Nikhil Bhatia, has a rich exposure in beauty, cosmetics, and marketing that resulted in the launch of his group beauty and skincare brand under Kanvar Probio Pvt Ltd.
Job Description of Customer Executive: As a Customer Executive in the makeup industry, you will play a pivotal role in building and maintaining strong relationships with our customers. You will be responsible for providing exceptional customer service, addressing inquiries, and driving sales.
Roles & Responsibilities:
1. Customer Service: Provide prompt and efficient customer service through various channels (phone, email, chat)
Address customer inquiries and resolve issues in a timely and professional manner
2. Customer Relationship Management: Build and maintain strong relationships with customers. Gather customer feedback and suggestions to improve product offerings and services.
Resolve customer complaints and ensure customer satisfaction.
3. Product Knowledge: Stay updated on the latest makeup trends, products, and industry news. Develop a deep understanding of our product line and be able to articulate its benefits to customers.
4. Administrative Tasks: Process orders, returns, and exchanges.
Maintain accurate customer records and data.
Prepare reports and analyses as required.
Skills Needed:
Proven experience in customer service or sales, preferably in the beauty or retail industry
Excellent communication and interpersonal skills
Strong problem-solving and conflict resolution abilities
Ability to work independently and as part of a team
Passion for the beauty industry and knowledge of makeup products
Proficiency in using customer relationship management (CRM) software
Strong organizational and time management skills
Level: Executive
Mode of Work: Onsite
Employment Type: Full time Industry: Beauty
Experience: 2+ Year
Department: Customer Support
Job ID: 106830139
Skills:
Customer Support, Customer Service, Customer Care, Customer Queries, English Speaking, International Bpo
Skills:
customer service, Sizing, CRM or helpdesk tools, Fabrics, e-commerce operations, fashion trends
Skills:
Written Communication, Email Support, Live Chat Support, Night Shift Flexibility, Team Coordination, Customer Troubleshooting, KPI Awareness, Problem Solving, Time Management, Attention To Detail
Skills:
crm software, Technical Support, Customer Service, Communication Skills, Data Entry, Time Management, Problem Solving, Multitasking, Product Knowledge, Customer Relation, Customer Support, Customer Care, Customer Experience, Handling Customer, Business Devlopment, Customer Focus, Solving Problems
Skills:
Problem Solving, Time Management, Customer Service, Technical Support, Documentation Skills, crm software, Multitasking, phone etiquette, Data Entry, Email Communication
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