Customer Support Executive

JOB DESCRIPTION of CUSTOMER EXECUTIVE

Company Profile: HOK BEAUTY PRIVATE LIMITED is a part of the Kanvar Group that specializes in offering high quality international makeup products at a good price. Founded in 2012, HOK MakeUp is one of the top 3 suppliers in the market. The company primarily sells products from exclusive brands, including Makeup Revolution (London), L.A Girl (USA), Wet n Wild (USA), L.A Colours (USA), Milani (USA), Eveline (Poland), Lamel (Poland), and many more. The Director, Nikhil Bhatia, has a rich exposure in beauty, cosmetics, and marketing that resulted in the launch of his group beauty and skincare brand under Kanvar Probio Pvt Ltd.

Job Description of Customer Executive: As a Customer Executive in the makeup industry, you will play a pivotal role in building and maintaining strong relationships with our customers. You will be responsible for providing exceptional customer service, addressing inquiries, and driving sales.

Roles & Responsibilities:

1. Customer Service: Provide prompt and efficient customer service through various channels (phone, email, chat)

Address customer inquiries and resolve issues in a timely and professional manner

2. Customer Relationship Management: Build and maintain strong relationships with customers. Gather customer feedback and suggestions to improve product offerings and services.

Resolve customer complaints and ensure customer satisfaction.

3. Product Knowledge: Stay updated on the latest makeup trends, products, and industry news. Develop a deep understanding of our product line and be able to articulate its benefits to customers.

4. Administrative Tasks: Process orders, returns, and exchanges.

Maintain accurate customer records and data.

Prepare reports and analyses as required.

Skills Needed:

Proven experience in customer service or sales, preferably in the beauty or retail industry

Excellent communication and interpersonal skills

Strong problem-solving and conflict resolution abilities

Ability to work independently and as part of a team

Passion for the beauty industry and knowledge of makeup products

Proficiency in using customer relationship management (CRM) software

Strong organizational and time management skills

Level: Executive

Mode of Work: Onsite

Employment Type: Full time Industry: Beauty

Experience: 2+ Year

Department: Customer Support