Service Level Management, Change Management, ITSM process mapping, ServiceNow ITSM, KPI reporting

workflow optimization , Automation Tools, Operational risk event taxonomy, Internal Audit, Process improvement, Reporting automation, AI use cases for incident analysis, Real-time monitoring tools, Digital initiatives, Connected Risk, Regulatory Reporting, GRC tools, RCA methodologies, Incident management systems

Vpns, BGP, OSPF, Vlans, Cisco routing and switching technologies, network security principles, Cisco SDA, Cisco Wireless ISE

It Service Management, Database Management, Incident Management, ITIL practices

Python, API design, Java, Jwt, Node.js, Gcp, Javascript, Saml, Cryptography, Oauth, AWS, shell scripting, Tls, Kubernetes, Azure, Docker, token-based authentication, secrets management, key management, CI CD pipelines, OIDC, Go, Infrastructure as Code, SSH key management, SSL certificates

San, VMware, Unix, PostgreSQL, Microsoft Sql Server, Windows, Linux, Nutanix, Oracle, Active Directory, backup and disaster recovery, enterprise storage