Job Title: Infrastructure Operations Analyst

Location: Bangalore

Employment Type: Full-Time

Shifts: 07:30 pm to 04:30 AM IST (Monday -Friday)

Company Description: Akkodis is a global digital engineering company and Smart Industry leader. We enable clients to advance in their digital transformation with Talent, Academy, Consulting, and Solutions services. Our 50,000 experts combine best-in-class technologies, R&D, and deep sector know-how for purposeful innovation. We are passionate about Engineering a Smarter Future Together. With a shared passion for technology and talent, 50,000 engineers and digital experts deliver deep cross-sector expertise in 30 countries across North America, EMEA and APAC. Akkodis offers broad industry experience, and strong know-how in key technology sectors such as mobility, software & technology services, robotics, testing, simulations, data security, AI & data analytics. The combined IT and engineering expertise brings a unique end-to-end solution offering, with four service lines – Consulting, Solutions, Talents and Academy – to support clients in rethinking their product development and business processes, improve productivity, minimize time to market and shape a smarter and more sustainable tomorrow. Akkodis is part of the Adecco Group. The Adecco Group is a leader in delivering expertise in talent and technology, enabling organizations to succeed and people to thrive

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Responsibiliti

esAnalyze incidents, problem, and service ticket data across infrastructure and network operatio
nsBuild dashboards and reporting for operational metrics, outages, trends, recurring incidents, and SLA performan
ceIdentify patterns, recurring failures, and opportunities for operational improveme
ntCorrelate network, server, SD-WAN, and circuit issues with ticketing and monitoring da
taWork with NOC teams to develop meaningful operational KPIs and reporti
ngProvide executive and operational summaries for infrastructure performan
ceCreate reports on bandwidth utilization, circuit stability, ticket volume, outage trends, and vendor performan
ceAssist with root cause analysis reporting and operational revie
wsWork with multiple data sources including ticketing systems, monitoring platforms, spreadsheets, and vendor repor
tsHelp standardize operational reporting across tea

msRequired Skil

lsExperience with IT operations analytics, infrastructure reporting, or NOC reporti
ngStrong experience with dashboard and visualization tool
s:Power BI preferr
edTableau or Grafana acceptab
leStrong data analysis and reporting skil
lsExperience working with ticketing systems such as ServiceNow, Ji
raUnderstanding of infrastructure and networking concept
s:Serve
rsSwitchi
ngSD-W
ANWAN circui
tsNetwork outages and inciden
tsExperience analyzing operational trends and KP
IsStrong Excel and data manipulation skil
lsAbility to communicate findings to both technical and leadership tea

msPreferred Skil

lsSQL experien
ceExperience integrating data from APIs or multiple operational syste
msFamiliarity with network monitoring platforms. (Logic Monito
r)Experience supporting Infrastructure Operations or Network Operations Centers (NO
C)Knowledge of ITIL processes (Incident, Problem, Change Managemen
t)Experience with carrier/vendor reporting and circuit analys

isDeliverables / Goa

lsOperational dashboards for Infrastructure and NOC tea
msTrend reporting on outages, recurring incidents, and bandwidth utilizati
onVisibility into office and circuit performan
ceVendor and carrier performance reporti
ngActionable recommendations based on operational data analys

is

Infrastructure & NOC Operations Analyst