Job Title: Infrastructure Operations Analyst
Location: Bangalore
Employment Type: Full-Time
Shifts: 07:30 pm to 04:30 AM IST (Monday -Friday)
Company Description: Akkodis is a global digital engineering company and Smart Industry leader. We enable clients to advance in their digital transformation with Talent, Academy, Consulting, and Solutions services. Our 50,000 experts combine best-in-class technologies, R&D, and deep sector know-how for purposeful innovation. We are passionate about Engineering a Smarter Future Together. With a shared passion for technology and talent, 50,000 engineers and digital experts deliver deep cross-sector expertise in 30 countries across North America, EMEA and APAC. Akkodis offers broad industry experience, and strong know-how in key technology sectors such as mobility, software & technology services, robotics, testing, simulations, data security, AI & data analytics. The combined IT and engineering expertise brings a unique end-to-end solution offering, with four service lines – Consulting, Solutions, Talents and Academy – to support clients in rethinking their product development and business processes, improve productivity, minimize time to market and shape a smarter and more sustainable tomorrow. Akkodis is part of the Adecco Group. The Adecco Group is a leader in delivering expertise in talent and technology, enabling organizations to succeed and people to thrive
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Responsibiliti
- esAnalyze incidents, problem, and service ticket data across infrastructure and network operatio
- nsBuild dashboards and reporting for operational metrics, outages, trends, recurring incidents, and SLA performan
- ceIdentify patterns, recurring failures, and opportunities for operational improveme
- ntCorrelate network, server, SD-WAN, and circuit issues with ticketing and monitoring da
- taWork with NOC teams to develop meaningful operational KPIs and reporti
- ngProvide executive and operational summaries for infrastructure performan
- ceCreate reports on bandwidth utilization, circuit stability, ticket volume, outage trends, and vendor performan
- ceAssist with root cause analysis reporting and operational revie
- wsWork with multiple data sources including ticketing systems, monitoring platforms, spreadsheets, and vendor repor
- tsHelp standardize operational reporting across tea
msRequired Skil
- lsExperience with IT operations analytics, infrastructure reporting, or NOC reporti
- ngStrong experience with dashboard and visualization tool
- s:Power BI preferr
- edTableau or Grafana acceptab
- leStrong data analysis and reporting skil
- lsExperience working with ticketing systems such as ServiceNow, Ji
- raUnderstanding of infrastructure and networking concept
- s:Serve
- rsSwitchi
- ngSD-W
- ANWAN circui
- tsNetwork outages and inciden
- tsExperience analyzing operational trends and KP
- IsStrong Excel and data manipulation skil
- lsAbility to communicate findings to both technical and leadership tea
msPreferred Skil
- lsSQL experien
- ceExperience integrating data from APIs or multiple operational syste
- msFamiliarity with network monitoring platforms. (Logic Monito
- r)Experience supporting Infrastructure Operations or Network Operations Centers (NO
- C)Knowledge of ITIL processes (Incident, Problem, Change Managemen
- t)Experience with carrier/vendor reporting and circuit analys
isDeliverables / Goa
- lsOperational dashboards for Infrastructure and NOC tea
- msTrend reporting on outages, recurring incidents, and bandwidth utilizati
- onVisibility into office and circuit performan
- ceVendor and carrier performance reporti
- ngActionable recommendations based on operational data analys
is
