Servicenow, BMC Remedy, Microsoft Office 365, Outlook, Desktop Troubleshooting, Vpn, Windows 10, audio-video conferencing, Active Directory, Jira Service Management, meeting room technologies, ManageEngine, Teams, end-user support

Splunk Administration, Dashboarding, Log Monitoring, Python, AWS, Linux Administration, PowerShell, Appdynamics, Itil Foundation, Alerting, Splunk Observability Cloud, Azure Monitoring, ServiceNow Integration, KPIs, Solarwind DPA, Glass Tables, AIOps, Incident Problem Management, Event Correlation, Splunk ITSI Service Modeling, SPL Query Development, Solarwind Orian, Data Onboarding, Event Analytics, Ansible Automation

ALM, Power Automate, Dlp, Enterprise Application Support, Model-Driven Apps, Technical Troubleshooting, Power Apps, Canvas Apps, Dataverse, Power Platform Security, Power Automate Desktop, connectors, Customer Support, Sla Management, APIs Integrations

Wireshark, PowerShell, Tcpdump, Bash, Dns, Microsoft 365, Linux, Docker, Syslog, Microsoft Azure, Azure, Networking Concepts, Python, AWS, Cybersecurity fundamentals, CEF, Active Directory, Common networking protocols, Security events and log sources, Application system and security log analysis, Podman, Windows Event Logs

Scripting, Intune, Dns, Vulnerability Assessment, Macos, Patch Management, DHCP, Wsus, Group Policies, SCCM, Qualys, Active Directory, Patch My Pc, Windows Update Manager, VMWare Windows virtualization technologies, Defender, Windows Server 2019, ITIL process standards, Windows 11, Microsoft server operating systems