Servicenow, Itsm, Agile Methodologies, ITOM, Requirements Gathering, Scrum, Csm, Stakeholder Engagement, Process Mapping, HRSD, Business Analysis

Servicenow, Itil Processes, Office365, Windows Troubleshooting, Active Directory, ITSM Tool

mimecast , Wan, Networking, Intune, Sophos, Meraki, Ios, Microsoft 365, Macos, Lan, Windows 10, FortiClient, Egnyte, Wi-Fi, Secure file sharing, Freshservice, Active Directory, Android device support, Service Desk tools, Endpoint email security, MDM, AV video conferencing systems, VPN remote access

control testing , Servicenow, Archer, RCSA, Tableau, Internal Audit, Operational Risk, Sharepoint, MS Power Platform

Citrix, Outlook, Vdi, Servicenow, Vpn, basic network troubleshooting, MS Office O365, PC software evaluation and configuration

VPN Remote Access, ServiceNow ITSM, Incident Request Management, Basic Networking – TCP IP DHCP DNS LAN WAN, Microsoft Office Outlook, Microsoft Windows troubleshooting, Exchange Email Services, Active Directory

Servicenow, Excel, multiple ERP systems, Process Mapping, Ms Office Applications, continuous improvement initiatives

Servicenow, Adobe Xd, Jira, Ms Office, Bpmn, Figma, Brd, Srs, Frd, Salesforce, Visio, zendesk

Servicenow, PowerShell, Ldap, Sso, Azure Ad, PAM, Python, MFA, Active Directory, EntraID, BeanShell, SailPoint IdentityIQ