IT Service Desk Analsyt- L1

We are looking for IT Service Desk / L1 Support professionals with strong troubleshooting and customer service skills to join a Global IT Service Desk (GISD) team supporting global users.

Role: IT Service Desk Analyst – L1 Support

Experience: 2–3 Years

Location:Noida / Pune

Work Model: 24x7 Support | Rotational Shifts

Joining:Immediate Joiners Only

Key Skills Required

• Microsoft Windows troubleshooting

• Microsoft Office & Outlook

• Exchange Email Services

• VPN & Remote Access

• Active Directory

• Incident & Request Management

• ServiceNow ITSM

• Basic Networking – TCP/IP, DHCP, DNS, LAN/WAN

• Excellent communication and customer service skills

Key Responsibilities

• Provide L1 IT support via phone, chat, tickets, and walk-up support

• Troubleshoot laptops, desktops, operating systems, and business applications

• Handle account, password, and access-related issues

• Document incidents, troubleshooting steps, and resolutions

• Escalate complex issues to appropriate support teams

• Ensure timely follow-up and excellent customer experience

Qualification: Bachelor's Degree / Diploma in IT, Computer Science, Electronics, or a related field.

Interested candidates who are immediate joiners can share their updated CV or reach out to me.