Itsm, Problem Management, Itil, Automation Process Optimization, Governance Reporting, Service Improvement Planning, KPI SLA Management, Stakeholder Management, ServiceNow or equivalent ITSM platform, Risk Trend Analysis

Change Management, Eigrp, Major Incident Management, BGP, Itil Framework, Incident Management, Problem Management, OSPF, Root Cause Analysis, Cisco networking platforms, network diagnostic tools, packet capture and packet analysis, Routing and Switching technologies, Event Management

Major Incident Management, Stakeholder Engagement, Service Restoration, Continuous Improvement, Process Governance, Operational Reporting

Itsm, Problem Management, Itil, Automation Process Optimization, Governance Reporting, Service Improvement Planning, KPI SLA Management, Stakeholder Management, ServiceNow or equivalent ITSM platform, Risk Trend Analysis

Prometheus, Soc, AWS CloudWatch, Grafana, Datadog, Cloud Operations, New Relic, Firewalls, Vms, EC2 Instances, NOC Infrastructure Monitoring, GCP Monitoring, EKS Clusters, PagerDuty, Incident management and escalation workflows