Technical Support Engineer (L1) – Cybersecurity

Location: Viman Nagar, Pune (Hybrid: 3 days WFO, 2 days WFH)

Experience: 5+ Years

Rotational Shift

Openings: 3

Join a fast-growing Cybersecurity MDR Team! We're hiring Technical Support Engineers (L1) to support global clients on cutting-edge security solutions. This is not a desktop support role – we need experts in server-side troubleshooting.

Key Skills:

Linux & Windows Server Administration
Virtual Machines, VMWare, VCD
Firewall Configurations
Network Troubleshooting (TCP/IP, VLAN, GRE)
Exposure to Microsoft Sentinel / Azure / Defender logs
Knowledge of MDR technologies (advantage)

Role Highlights:

Troubleshoot and support global clients on cybersecurity & MDR platforms
Manage incidents, monitor systems, and provide clear technical guidance
Participate in 24x7 support rotations
Work with advanced security tools in a high-growth environment

Mandatory Technical Skills:

Linux System Administration (RHEL / CentOS / Ubuntu)
Windows Server Administration
Virtualization: VMWare (VM creation, management, VCD knowledge)
Networking: TCP/IP, VLAN, Firewall configurations, basic troubleshooting
Security Tools: Exposure to Microsoft Sentinel / Azure / Defender logs
Incident Management: Ticketing tools (ServiceNow / JIRA / similar)

What We're Looking For:

Ability to handle technical issues independently
Immediate joiners preferred

Technical Support Engineer Cybersecurity