Technical Support Engineer (L1) – Cybersecurity
Location: Viman Nagar, Pune (Hybrid: 3 days WFO, 2 days WFH)
Experience: 5+ Years
Rotational Shift
Openings: 3
Join a fast-growing Cybersecurity MDR Team! We're hiring Technical Support Engineers (L1) to support global clients on cutting-edge security solutions. This is not a desktop support role – we need experts in server-side troubleshooting.
Key Skills:
- Linux & Windows Server Administration
- Virtual Machines, VMWare, VCD
- Firewall Configurations
- Network Troubleshooting (TCP/IP, VLAN, GRE)
- Exposure to Microsoft Sentinel / Azure / Defender logs
- Knowledge of MDR technologies (advantage)
Role Highlights:
- Troubleshoot and support global clients on cybersecurity & MDR platforms
- Manage incidents, monitor systems, and provide clear technical guidance
- Participate in 24x7 support rotations
- Work with advanced security tools in a high-growth environment
Mandatory Technical Skills:
- Linux System Administration (RHEL / CentOS / Ubuntu)
- Windows Server Administration
- Virtualization: VMWare (VM creation, management, VCD knowledge)
- Networking: TCP/IP, VLAN, Firewall configurations, basic troubleshooting
- Security Tools: Exposure to Microsoft Sentinel / Azure / Defender logs
- Incident Management: Ticketing tools (ServiceNow / JIRA / similar)
What We're Looking For:
- Ability to handle technical issues independently
- Immediate joiners preferred
